Frequently asked questions
The UP Stairlift has a 1-year warranty on the parts and a 2-year warranty on the motor.
This is no problem! With our app or available remote controls, you can move the UP Stairlift back down.
Yes, that’s possible! The UP Stairlift can continue to the top floor in one go. A stop location can be installed on each floor.
The UP Stairlift was designed for use by all. The height of the seat is 566mm off the ground. The width of the seat is 471mm.
The UP Stairlift is made in the Netherlands.
Charging stations are located both at the top and bottom of the rail. This ensures that the stairlift will never run out of electricity under normal use.
Maximum transportation weight is 125 Kgs.
The UP Stairlift has a 12 month warranty on the parts and a 24 month warranty on the motor.
Sure, it is! Unlike other stairlift suppliers, both the seat and rail are reusable. This is due to the modular rail design. It makes it possible to adapt your stairlift to the new stairs without having to construct a completely new rail.
Never maintain your UP Stairlift yourself! This can be dangerous and cause possible malfunctions. Also, by tinkering on the stairlift, your warranty will expire. Please contact our dealer partner for servicing of your UP Stairlift.
Clean the chair, backrest, armrests, side covers and footrest with a damp cloth. Avoid using water and detergent on the rail and moving parts.
Please contact us as soon as possible if your UP Stairlift has a break down. In most installations we are able to monitor the lift and provide useful data to our dealer partner.
Any staircase! With the unique modular design, there is an option for all applications. We recommend a home visit by an authorized UP Stairlift partner for a quote.
Installation time varies depending on the staircase and bends. It is recommended that an UP Stairlift partner visits your home to give you a rough outline and timeline of the installation. Most installations average 6-8 hours depending on the application.
The UP Stairlift is installed and secured with screws.
The UP Stairlift fits any stair wider than 640mm. If in doubt, don’t hesitate to contact us. We nearly always find a suitable solution.
Yes, it does! The UP Stairlift is mounted as close as possible to the side of the steps. As a result, the center of the steps remains accessible at all times. The low design of the rail ensures that you won’t be bothered by it.
Yes, absolutely. The rail ends are kept as short as possible.
If there is not enough space, you can opt for a drop-nose rail segment. This is a steep rail part that ends just before the stairs. (Only possible at the bottom of the stairs.)
Yes, the UP Stairlift is suitable for multiple floors.